Cancellation & Return Policy

hipping & Delivery

Orders are processed within 1–3 business days.
Estimated delivery time: approximately 5–8 business days.

Shipping is free – there are no additional shipping costs.

Once your order has been shipped, you will receive an email with a tracking link, allowing you to track your order at any time.

For international orders, additional customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.

You have 30 days to request a return.

The item must be unused, in its original condition, and in its original packaging.

To start a return, please contact us at:

You will receive the return address once your request has been approved.

❗ Returns sent without prior approval will not be accepted.

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can quickly find a solution.

Once your return has been received and inspected, your refund will be processed within 10 business days using your original payment method.

Thank you for your trust in RiveiroSales.